When your car is damaged in an accident, the most obvious cost is the repair bill. But what about the money you lose the moment you try to sell or trade in that car, even after it’s been perfectly fixed? That’s called diminished value, and it’s a real financial loss that insurance companies often hope you’ll overlook. They might offer to cover the repairs but conveniently forget to mention this significant part of your claim. This is a key reason to hire lawyer to negotiate car insurance settlement. An expert knows how to calculate and prove this loss, ensuring you get compensated for all your damages, not just the ones the insurer wants to pay for.
Key Takeaways
- Fight for your claim’s full value: An attorney’s expertise goes beyond simple repair costs to include the significant loss in your car’s resale value, also known as diminished value. They build a comprehensive, evidence-based case to ensure you don’t accept less than you’re owed.
- Treat low offers and delays as red flags: If an insurance company disputes fault, makes a lowball offer, or stalls the process, it’s a clear sign you need an advocate. These are common tactics designed to save the insurer money at your expense.
- Get expert help without upfront costs: Most property damage lawyers work on a contingency fee, meaning they only get paid if they successfully win your case. This removes the financial risk and allows you to get professional representation immediately.
Why Hire a Lawyer for Your Car Insurance Settlement?
After a car accident, your focus should be on recovery, not on fighting with an insurance company. But the reality is, dealing with adjusters can feel like a full-time job. They handle claims every day and know the system inside and out. You, on the other hand, are likely going through this for the first time. This is where a lawyer comes in. Hiring an attorney isn’t about being difficult; it’s about leveling the playing field and ensuring your rights are protected. An experienced lawyer acts as your advocate, managing the complex details of your claim so you can focus on what matters most. They understand the true value of your case, from property damage to the often-overlooked diminished value of your vehicle, and they have the expertise to fight for the full compensation you deserve.
Get an Expert on Your Side
Insurance adjusters are trained negotiators whose goal is to settle claims for the lowest amount possible. They know the rules, the loopholes, and the common strategies to minimize payouts. A lawyer’s familiarity with the claims process and insurance company tactics ensures you aren’t disadvantaged by this experience gap. They speak the same language as the adjusters and can anticipate their moves. By bringing in a professional, you get specialized legal representation from someone who is solely dedicated to your best interests. This allows you to step back from the stressful back-and-forth and trust that an expert is managing your claim effectively.
Secure a Higher Settlement
One of the most significant reasons to hire a lawyer is their ability to secure a higher settlement. Attorneys have a deep understanding of how to calculate the full value of a claim, including aspects you might not even consider. This goes beyond simple repair costs. For example, they can help you recover the diminished value of your car—the loss in resale value it suffers even after being perfectly repaired. An experienced car accident lawyer has a proven track record of securing favorable settlements for their clients because they know what a fair offer looks like and won’t let you accept less.
Gather the Right Evidence
A successful insurance claim is built on strong evidence. Simply telling the insurance company what happened isn’t enough; you have to prove it. A lawyer knows exactly what documentation is needed to build a compelling case. This includes gathering police reports, obtaining detailed repair estimates from trusted mechanics, tracking all related expenses, and, if necessary, consulting with automotive experts to validate your claim. They handle the entire process of collecting and organizing this information, presenting it to the insurance company in a clear, professional format that’s difficult to dispute. This thorough preparation is key to a successful negotiation.
Counter Insurance Company Tactics
Insurance companies often start with a lowball offer, hoping you’ll accept it out of frustration or a lack of knowledge. They might also delay the process, request unnecessary statements, or downplay the extent of your vehicle’s damage. These are common tactics designed to wear you down and save the company money. A lawyer recognizes these strategies immediately and knows how to counter them. They will handle all communications with the adjuster, shielding you from pressure and ensuring the insurer treats your claim fairly. If you’ve received an offer that seems too low, it’s time to challenge their tactics with an expert on your side.
When Should You Call a Lawyer?
After a car accident, you’re dealing with repairs, potential injuries, and a lot of stress. It’s tempting to handle the insurance claim yourself to get it over with quickly. But some situations are too complex to manage alone. Insurance companies have teams of adjusters and lawyers working to protect their interests, which often means paying you as little as possible. Knowing when to bring in your own expert is key to getting a fair outcome. If you find yourself in any of the following scenarios, it’s a clear sign that you need professional legal help on your side. Don’t wait for the situation to get worse; a proactive call can make all the difference in protecting your rights and securing the compensation you deserve.
You Have Serious Injuries
If you or a passenger sustained serious injuries in the accident, your first call after getting medical attention should be to a lawyer. Calculating the true cost of an injury goes far beyond the initial hospital bills. You have to account for future medical treatments, physical therapy, lost wages from time off work, and the impact on your quality of life. Insurance adjusters are trained to minimize these costs. An experienced attorney will work with medical experts to understand the full extent of your injuries and fight to ensure your settlement covers all your long-term needs, not just the immediate expenses.
The Insurance Company Disputes Fault
It’s common for the other driver’s insurance company to dispute fault or claim you were partially responsible for the accident, even when the facts seem clear. This is a strategy to reduce the amount they have to pay. When liability is contested, the claims process becomes a battle of evidence. A lawyer can immediately start gathering police reports, witness statements, and accident reconstruction evidence to build a strong case on your behalf. They know how to counter the insurance company’s arguments and prove who was truly at fault, preventing you from being unfairly blamed.
You Received a Lowball Offer
The first settlement offer from an insurance company is rarely its best. Adjusters often present a lowball offer hoping you’ll accept it out of desperation or a lack of knowledge about your claim’s actual worth. This is especially true for property damage claims, where they may overlook significant costs like diminished value—the loss in your car’s resale value after an accident. An attorney can accurately assess the full value of your claim, including all damages, and negotiate aggressively for a fair settlement. Don’t accept any offer without having an expert review it first.
Your Claim Was Denied or Delayed
Insurance companies are legally required to process claims in a timely and fair manner. If your claim is being ignored, repeatedly delayed with endless requests for information, or has been denied without a clear and valid reason, it’s time to get a lawyer involved. These tactics are often used to wear you down until you give up or accept a fraction of what you’re owed. An attorney can step in, demand answers, and hold the insurer accountable. If you believe your claim is being handled in bad faith, you can contact us to review your case.
How a Lawyer Negotiates Your Settlement
Once you hire an attorney, they take over the stressful communications with the insurance company. The negotiation process isn’t just about arguing over a number; it’s a strategic, step-by-step approach designed to build a strong case and secure the full compensation you deserve. Your lawyer handles every phase, from gathering evidence to fighting for a fair final offer, letting you focus on getting back to your life.
Evaluating Your Case
The first thing your lawyer will do is a thorough evaluation of your claim. This goes far beyond a quick look at a repair estimate. We’ll dig into every detail, including the police report, photos of the damage, your insurance policy, and the other driver’s policy. A key part of this is calculating the full, accurate diminished value of your vehicle—something insurance adjusters often undervalue. An attorney’s familiarity with the claims process and insurance company strategies ensures you aren’t disadvantaged by an experience gap. This initial assessment forms the bedrock of our entire negotiation strategy.
Sending a Demand Letter
After gathering all the necessary evidence, your lawyer will draft and send a formal demand letter to the insurance company. This isn’t just a simple email; it’s a professional legal document that clearly outlines the facts of the case, establishes the other party’s liability, and details your damages. The letter includes all the supporting documentation—from repair invoices to your diminished value report—and demands a specific amount for your settlement. This organized, evidence-based approach signals to the insurer that you are serious about your claim and have the proof to back it up.
Negotiating with the Adjuster
Once the insurance company receives the demand letter, their adjuster will respond with a settlement offer. This initial offer is almost always far lower than what you deserve. This is where the real negotiation begins. Your lawyer will field that lowball offer and present a counteroffer, using the evidence to justify why you are entitled to more. This back-and-forth can happen several times. Your attorney manages all of these communications, protecting you from the adjuster’s tactics and building a case for a fair amount. If you’re ready to have an expert handle these conversations, you can contact us for a free consultation.
Finalizing Your Settlement (or Preparing for Court)
The goal of negotiation is to reach a fair settlement agreement without having to go to court. Once an acceptable offer is on the table, your lawyer will review the terms and handle all the final paperwork to ensure your rights are protected. However, if the insurance company refuses to negotiate in good faith or their final offer is still too low, your attorney will advise you on the next step: filing a lawsuit. While this sounds intimidating, most cases still settle before ever reaching a trial. Having a lawyer demonstrates that you are prepared to go to court, which often motivates the insurer to make a better offer.
How Much Does a Car Accident Lawyer Cost?
One of the biggest questions people have after a car accident is, “Can I even afford a lawyer?” It’s a valid concern, especially when you’re already dealing with repair bills and medical expenses. The good news is that most car accident lawyers, including our team at Gastley Law, structure their fees in a way that makes legal help accessible to everyone, regardless of their financial situation. You don’t need to have cash on hand to get an expert in your corner.
The most common payment model is the contingency fee agreement. This arrangement is designed to remove the financial risk from your shoulders. Instead of charging you by the hour, your lawyer’s payment is contingent on them winning your case. This means you can focus on your recovery while your legal team focuses on fighting the insurance company for the compensation you deserve. Understanding how these fees work will give you the confidence to seek the help you need.
Understanding Contingency Fees
A contingency fee means you pay nothing upfront. Your lawyer covers all the initial costs of building and pursuing your claim. They only get paid if they successfully secure a settlement or win a verdict for you. If for some reason your case is unsuccessful, you owe no attorney fees. This model aligns your lawyer’s interests directly with yours—they are motivated to get you the best possible outcome because their payment depends on it. It’s a “we win, or it’s free” approach that allows you to access expert legal representation without any out-of-pocket risk.
What Percentage Do Lawyers Take?
When you win your case, your attorney receives a pre-agreed-upon percentage of your total settlement. This percentage is standard across the industry and typically ranges from 33% to 40%. While that might sound like a lot, it’s important to remember what this fee covers. You’re not just paying for an hour of someone’s time; you’re paying for their expertise, resources, and the countless hours they spend investigating your claim, gathering evidence, and negotiating aggressively with the insurance company. An experienced lawyer can often secure a settlement that is significantly higher than what you could get on your own, even after their fee is deducted.
Factoring in Other Costs and Expenses
The attorney’s fee isn’t the only thing that comes out of your settlement. Your final payout will also account for any case-related expenses and outstanding medical bills. Case costs can include things like court filing fees, the cost of obtaining police reports and medical records, or fees for expert witnesses. Additionally, if you have outstanding medical bills from your treatment, those will need to be paid back from the settlement funds. Your lawyer will manage these payments for you, ensuring all your accident-related debts are settled before you receive your final check.
How Fees Impact Your Payout
Let’s walk through a simple example to see how this works. Imagine your lawyer secures a $30,000 settlement for you. First, the attorney’s fee (let’s say 33.3%, or $10,000) would be deducted. Next, case costs, perhaps around $1,000, would be paid. Finally, your outstanding medical bills, say $5,000, would be settled. In this scenario, you would take home $14,000. While deductions are part of the process, having a lawyer ensures you’re fighting for the maximum possible settlement, especially when it comes to complex issues like calculating your vehicle’s diminished value.
How to Choose the Right Lawyer for Your Case
Finding the right legal partner can feel like a monumental task, especially when you’re already dealing with the stress of a car accident. But not all lawyers have the same expertise, and the one you choose can significantly impact the outcome of your claim. You need someone who not only understands the law but also specializes in the specific type of claim you’re filing, whether it’s for property damage or diminished value.
Think of it like hiring any other professional. You wouldn’t ask a plumber to fix your car, right? The same logic applies here. A lawyer who primarily handles DUIs or family law won’t have the focused experience needed to effectively battle an insurance company over a lowball property damage offer. Your goal is to find an advocate with a deep understanding of vehicle valuation, repair processes, and the tactics insurers use to minimize payouts. Taking the time to vet your options ensures you have a true expert in your corner, ready to fight for the full compensation you deserve.
Look for Relevant Experience
When you start your search, prioritize lawyers who specialize in property damage and diminished value claims. General car accident attorneys are great, but this is a niche area of law that requires specific knowledge. An experienced attorney in this field will know exactly what evidence to gather, how to accurately calculate your car’s loss in value, and how to build a case that insurance adjusters can’t easily dismiss. They have the right resources and have handled cases just like yours time and time again. Look at a firm’s list of legal services to see if they explicitly mention handling these types of claims. This focus is a clear sign that they have the dedicated experience you need.
Check Their Track Record
Experience is one thing, but a history of success is another. The best lawyers have a proven track record of securing fair settlements for their clients. Don’t be shy about looking for proof. Check their website for testimonials, case studies, or client reviews. You can also look at their professional profiles or social media pages to get a feel for their reputation and how they interact with their community. A lawyer who is proud of their results will make them available. This track record demonstrates their ability to stand up to insurance companies and win, giving you confidence that they can do the same for you.
Assess Their Communication Style
You and your lawyer will be a team, so clear and consistent communication is essential. During your initial consultation, pay close attention to how they interact with you. Do they listen to your story and answer your questions in a way you can understand? Or do they use confusing legal jargon and rush you off the phone? A good lawyer will keep you informed at every stage of the process and make you feel comfortable asking questions. Their ability to communicate effectively with you is often a reflection of how well they’ll negotiate on your behalf with the insurance company.
Demand Fee Transparency
Before you sign any agreement, you need to have a crystal-clear understanding of the lawyer’s fee structure. Most property damage attorneys work on a contingency fee basis, meaning they only get paid if they win your case. This is great because it means you don’t have to pay anything upfront. However, you should ask for a detailed explanation of their percentage and what, if any, other costs you might be responsible for. A trustworthy lawyer will be completely transparent about their fees and provide you with a written agreement that outlines everything. This ensures there are no surprises down the road.
How a Lawyer Maximizes Your Settlement
When you’re dealing with the aftermath of a car accident, it’s easy to feel like you’re at a disadvantage, especially when facing a large insurance company. Bringing in a lawyer levels the playing field. Their job is to manage the entire claims process, from accurately valuing your damages to negotiating a fair payout. An experienced attorney understands the tactics insurers use to minimize payments and knows exactly how to counter them with a strong, evidence-based case. This expertise not only reduces your stress but also significantly increases your chances of receiving the full compensation you deserve.
Calculating the Full Value of Your Claim
An insurance adjuster’s primary goal is to settle your claim for the lowest amount possible. A lawyer’s goal is to ensure you get every penny you’re owed. This goes far beyond the initial estimate for repairs. An attorney will conduct a thorough assessment of your total losses, including the significant drop in your car’s resale value after an accident—also known as diminished value. A lawyer’s familiarity with the claims process and insurance company strategies ensures you aren’t disadvantaged by the experience gap. They build a comprehensive valuation that reflects the true financial impact of the accident, ensuring you don’t leave money on the table.
Documenting All Property Damage
A successful claim is built on solid proof. While you might have a few photos and a repair quote, a lawyer knows how to assemble a complete and compelling evidence package. This includes gathering multiple repair estimates from reputable shops, obtaining the official police report, and securing a professional appraisal to substantiate your diminished value claim. They meticulously organize all documentation to create a powerful case that clearly demonstrates the extent of your damages. This thorough preparation leaves little room for the insurance company to dispute the facts or undervalue your losses.
Using Proven Negotiation Tactics
Negotiating with an insurance adjuster is both an art and a science. A skilled lawyer doesn’t just make demands; they present a logical, evidence-backed argument for why you are entitled to a certain amount. Successful negotiations require a deep understanding of your case’s details and effective communication. Your attorney will handle all correspondence with the insurer, using proven strategies to advocate for your best interests. By leveraging their experience with property damage claims, they can anticipate the adjuster’s moves and counter them effectively, steering the conversation toward a fair settlement.
Fighting Lowball Offers and Denials
It’s standard practice for insurance companies to start with a lowball offer, hoping you’ll accept it out of frustration or a desire to move on. An attorney will tell you not to accept the first offer. They will carefully review any proposal, compare it to their own detailed valuation, and formally reject it with a counter-demand that is backed by evidence. If the insurance company unfairly denies your claim, your lawyer will challenge their reasoning and fight to get that decision overturned. Having an attorney signals that you are serious about getting what you’re owed, and you can contact a firm to show you won’t be intimidated.
Can You Handle the Insurance Company on Your Own?
Deciding whether to hire a lawyer or manage your car accident claim yourself is a big question. While it’s tempting to handle things on your own to avoid legal fees, it’s important to understand when that’s a reasonable choice and when it could cost you far more in the long run. Insurance companies have teams of professionals working to protect their interests, and going up against them without support can be a real challenge. The key is knowing how to spot a simple case versus one that requires an expert in your corner. This decision isn’t just about saving money on legal fees; it’s about ensuring you receive the full compensation you’re entitled to for your property damage and any loss in your vehicle’s value. Before you decide to take on the insurance adjuster by yourself, let’s walk through the potential scenarios and the risks involved. Understanding the landscape can help you make an informed choice that protects your financial interests after an accident.
When It Might Make Sense to Go It Alone
Honestly, there are very few situations where handling a claim yourself is the best move. If your accident was extremely minor—think a small fender-bender in a parking lot with no injuries and clear-cut fault—you might be able to manage the process. In these straightforward cases, where the property damage is minimal and the insurance company agrees on liability without any pushback, a lawyer may not be necessary. However, even in these simple scenarios, you need to be organized and cautious. Keep detailed records of everything, and never assume the initial offer is the best one you can get.
The Risks of Self-Representation
The biggest risk of going it alone is leaving money on the table. Insurance adjusters are trained negotiators, and their primary goal is to settle your claim for the lowest amount possible. They might try to suggest you were partially at fault to reduce the payout or make a quick, lowball offer, hoping you’ll accept it out of frustration. Without a legal expert, it’s difficult to know the true value of your claim, especially when it comes to complex issues like diminished value. You could end up accepting a settlement that doesn’t even cover all your repairs, let alone compensate you for your car’s lost value.
Red Flags: When to Call for Help
You don’t have to wait for things to go completely wrong before seeking legal advice. If you notice any of these red flags, it’s time to call a professional. Is the insurance company delaying communication or ignoring your calls? Are they disputing who was at fault for the accident? Have they made a settlement offer that seems insultingly low? A major warning sign is when an adjuster pressures you to sign documents or provide a recorded statement right away. If your claim is denied and you believe it should be covered, that’s your cue to get help. Don’t get stuck in a loop; if you’re facing any of these issues, it’s best to contact an attorney to discuss your options.
Common Myths About Hiring a Lawyer
Deciding whether to hire a lawyer after a car accident can feel overwhelming, especially when you’re juggling repairs and just trying to get back to your routine. A lot of hesitation comes from common myths and misconceptions about what lawyers do and how much they cost. Let’s clear up some of that confusion so you can make the best decision for your situation. The truth is, having a legal expert on your side can be the key to getting the full amount you’re owed for your property damage and diminished value claims.
These myths often stop people from getting the help they need, leaving them to face a powerful insurance company alone. You might worry that your claim is too small, that a lawyer will be too expensive, or that you can trust the insurance adjuster to treat you fairly. These are valid concerns, but they are often based on misinformation. Understanding the reality of the claims process and the role an attorney plays can empower you to protect your financial interests. We’ll walk through the four biggest misconceptions so you can feel confident about your next steps and avoid leaving money on the table.
Myth: “My Case Isn’t Big Enough”
It’s easy to think that only major, multi-car pile-ups warrant a call to a lawyer. But what about a fender-bender that left your new car with significant repairs? Even if no one was hurt, your vehicle has lost value, and that’s a real financial loss. Insurance companies often undervalue these diminished value claims, hoping you’ll accept a low offer without a fight. The size of your case isn’t about the drama of the accident; it’s about the value you’ve lost. An experienced attorney can assess the true financial impact and determine if the insurer’s offer is fair, ensuring even smaller claims get the attention and compensation they deserve.
Myth: “A Lawyer Will Cost Me More Than I’ll Gain”
The fear of high legal bills is a major reason people avoid seeking help. However, most property damage attorneys work on a contingency fee basis. This means you don’t pay anything upfront. The lawyer’s fee is a percentage of the settlement they win for you. If they don’t win, you don’t pay. Think of it this way: an attorney has the expertise to negotiate a much higher settlement than you might get on your own. Even after their fee, you often walk away with more money in your pocket. It’s not a cost; it’s an investment in getting a fair outcome.
Myth: “The Insurance Company Is on My Side”
Whether it’s your own insurer or the other driver’s, it’s important to remember their primary goal. Insurance companies are businesses, and their objective is to protect their bottom line by paying out as little as possible. The friendly adjuster on the phone is trained to minimize your claim. They might try to assign you partial blame or use your own words against you to justify a lowball offer. You need someone in your corner whose only job is to protect your interests. A lawyer provides that advocacy, leveling the playing field and ensuring your rights are defended throughout the process.
Myth: “A Fast Settlement Is the Best Settlement”
When the insurance company calls with a quick offer, it can feel like a huge relief. You have bills to pay and you want to put the accident behind you. But you should be cautious. These initial offers are often intentionally low, made in the hope that you’ll accept before you understand the full extent of your damages, including your car’s diminished value. Once you accept a settlement, you can’t go back and ask for more. It’s always wise to have an attorney review any offer before you sign. They can tell you if it’s fair and negotiate for the compensation you truly deserve.
What if the Insurance Company Won’t Settle?
It’s incredibly frustrating when an insurance company digs in its heels and refuses to offer a fair settlement for your property damage or diminished value claim. You might feel stuck, but you still have powerful options. When negotiations hit a wall, it doesn’t mean your fight is over. It just means it’s time to consider the next steps.
An experienced attorney can guide you through this process, helping you apply the right kind of pressure to get the compensation you deserve. Whether that means taking the insurer to court or using other methods to resolve the dispute, having a professional in your corner shows the insurance company you mean business.
Your Option to File a Lawsuit
If the insurance company’s final offer is still too low or they simply won’t budge, your attorney might recommend filing a lawsuit. This can sound intimidating, but it’s a standard and effective tool for holding insurers accountable. Filing a lawsuit formally moves your dispute into the legal system, setting deadlines and creating consequences for the insurance company if they continue to act in bad faith. It’s important to know that most cases still settle before they ever reach a trial. The act of filing the lawsuit is often enough to bring the adjuster back to the negotiating table with a much more reasonable offer.
What to Expect if You Go to Court
The thought of going to court can be stressful, but it’s often the strongest leverage you have. Insurance companies are businesses focused on managing risk and minimizing costs. A trial is expensive, time-consuming, and unpredictable for them. They don’t want to risk losing in front of a jury, which could result in a much larger payout than a fair settlement would have cost them. Simply showing that you are prepared to go to court often makes an insurance company more willing to settle for a fair amount. Your lawyer handles the legal complexities, so you can focus on the fact that you’re fighting for what’s right.
Exploring Other Resolution Methods
A full-blown lawsuit isn’t your only option. If you and the insurance company agree that your car is a total loss but can’t agree on its value, you may be able to use your policy’s “appraisal clause.” This process is a form of alternative dispute resolution. Both you and the insurer hire your own independent appraisers. Those two appraisers then select a neutral third party, called an “umpire,” to make the final decision on your car’s value. This can be a faster and less expensive way to resolve a dispute over your vehicle’s diminished value without heading to court.
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Frequently Asked Questions
Is it too late to hire a lawyer if I’ve already started talking to the insurance company? Not at all. It’s very common for people to try handling a claim on their own at first, only to realize they need help when the process gets complicated or the insurer makes a low offer. An attorney can step in at any stage, whether you’ve just given an initial statement or you’re deep in negotiations. They will take over all communication and work to correct any issues that may have come up.
Will I actually get more money with a lawyer, even after paying their fee? This is a major concern for most people, and it’s a fair question. While there’s no guarantee, studies and experience show that clients who hire an attorney often receive significantly higher settlements than those who don’t. An experienced lawyer knows how to calculate the full value of your claim, including diminished value, and has the negotiation skills to secure a fair offer. In many cases, the increase in the settlement amount more than covers the attorney’s fee.
Can I still file a claim if the accident was my fault? Yes, you can. If you have collision coverage on your own auto insurance policy, you can file a claim for property damage regardless of who was at fault. An attorney can help you manage this process with your own insurance company, ensuring they treat you fairly, cover all the necessary repairs, and properly assess your vehicle’s loss in value.
My car looks perfectly repaired. Can I still claim diminished value? Absolutely. Diminished value isn’t about how the car looks; it’s about its history. A vehicle with an accident on its record is worth less to a potential buyer than an identical one with a clean history, even if the repairs were flawless. This loss in market value is what a diminished value claim is designed to recover, and it’s a real financial loss you are entitled to be compensated for.
How long does the settlement process usually take with an attorney? The timeline can vary quite a bit depending on the complexity of your case and how cooperative the insurance company is. A straightforward claim might be resolved in a few months, while a more complex case that requires extensive negotiation could take longer. Your attorney’s goal is to secure the best possible outcome, not the fastest one. They will keep you updated throughout the process so you always know where your case stands.